For landlords who prefer to manage the tenancy themselves once the tenants have moved in.

Our Tenant Find Service covers the letting process from marketing your property through to move-in.

Our service includes:

• Professional photography and property marketing.
• Advertising on our website and leading property portals.
• Applicant screening and accompanied viewings.
• Tenant referencing, including credit, employment and previous landlord checks.
• Preparation of tenancy agreements and required documents.
• Collection of the first month’s rent and tenancy deposit, where applicable.
• Move-in coordination and support.

Once the tenancy begins, ongoing management becomes the landlord’s responsibility unless Orange Square is appointed to provide an additional management service.

Rent Collection Service

For landlords who want us to find their tenant and collect the rent, while retaining responsibility for the day-to-day management of their property and tenancy.

Our Rent Collection Service includes our Tenant Find Service, covering the letting process from marketing your property through to the tenant moving in. Once the tenancy has commenced, we will continue to collect and monitor the rent on your behalf.

Ongoing Rent Collection

Our ongoing rent collection service includes:

• Collecting monthly rent on your behalf.
• Monitoring rental payments throughout the tenancy.
• Transferring rental income to your nominated bank account.
• Providing rental statements and payment information.
• Monitoring arrears and contacting tenants regarding overdue rent.
• Following up on missed or delayed payments.
• Keeping you informed of any outstanding or late payments.
• Providing updates where rent remains unpaid or arrears continue.

Your Responsibilities

You remain responsible for the day-to-day management of the property and tenancy, including:

• Maintenance and repairs.
• Tenant enquiries and communication.
• Property inspections.
• Arranging access for contractors and inspections.
• Property safety certificates and ongoing compliance.
• Managing tenancy issues and disputes.
• Dealing with the condition of the property.
• Managing the end-of-tenancy process.
• Serving notices or taking further action where required.

Our Rent Collection Service does not include ongoing property management, maintenance management, contractor coordination, property inspections or general tenant management.

Fully Managed Service

For landlords who want a completely hassle-free experience, with Orange Square taking care of the day-to-day management of their property and tenancy.

Our Fully Managed Service is designed to give you peace of mind while your property is occupied. We act as the main point of contact for your tenants, deal with maintenance and repairs, manage rent collection and arrears, carry out property inspections and oversee the ongoing administration of the tenancy.

Our experienced team will deal with the day-to-day matters on your behalf, keeping you informed when your involvement or approval is required.

Our Fully Managed Service includes everything within our Tenant Find and Rent Collection Services, plus:

Property & Compliance Management

• Monitor key property compliance dates and arrange renewals where required.
• Arrange annual Gas Safety Certificates and retain the relevant documentation.
• Monitor EICR, EPC and other property compliance requirements.
• Arrange professional inventories and schedules of condition before the tenancy begins.
• Keep appropriate tenancy and property records throughout the tenancy.
• Provide reminders when certificates, inspections or other compliance requirements are due.
• Liaise with contractors and qualified professionals to arrange necessary inspections, certificates and remedial works.

Tenant Management

• Act as the main point of contact for your tenants throughout the tenancy.
• Deal with day-to-day tenant enquiries and correspondence.
• Handle maintenance, repair and property-related queries.
• Liaise with tenants regarding access for contractors, inspections and safety checks.
• Manage routine tenancy administration and correspondence.
• Address issues that may arise during the tenancy and keep you informed where appropriate.
• Maintain a professional relationship with your tenants on your behalf.

Maintenance & Repairs

• Deal with all maintenance and repair requests from your tenants.
• Assess reported issues and determine the appropriate action.
• Arrange trusted and professional contractors where required.
• Obtain quotations for works where appropriate.
• Seek your approval before arranging non-emergency works, where required under the terms of your management agreement.
• Deal with emergency situations promptly where immediate action is necessary.
• Liaise with tenants and contractors to arrange access.
• Monitor the progress of repairs through to completion.
• Follow up outstanding works where necessary.
• Keep you informed of significant repairs, maintenance issues and associated costs.
• Arrange remedial or preventative works where appropriate.

Property Inspections

• Carry out inspections of the property in accordance with your management agreement.
• Report any significant issues identified during inspections.
• Monitor the general condition of the property.
• Identify maintenance issues at an early stage where possible.
• Provide feedback and recommendations following inspections.
• Arrange access and follow-up works where required.

Rent Collection & Arrears

• Collect the monthly rent on your behalf.
• Monitor rental payments throughout the tenancy.
• Transfer rental income to your nominated bank account.
• Provide rental statements and payment information.
• Monitor and manage rent arrears.
• Contact tenants regarding overdue payments.
• Keep you informed of significant or persistent arrears.
• Follow appropriate arrears procedures where rent remains unpaid.

Tenancy Administration

• Manage ongoing tenancy correspondence and administration.
• Deal with changes to the tenancy where required.
• Manage relevant notices and tenancy documentation.
• Liaise with tenants throughout the tenancy regarding important tenancy matters.
• Coordinate tenancy-related appointments, inspections and access requirements.
• Keep you informed of matters requiring your attention or approval.

End of Tenancy

When the tenancy comes to an end, we will manage the process on your behalf, including:

• Liaising with the tenant regarding their move-out arrangements.
• Arranging the return of keys.
• Carrying out a final inspection where applicable.
• Assessing the condition of the property against the inventory and allowing for fair wear and tear.
• Identifying any cleaning, maintenance or repair requirements.
• Arranging quotations and contractors where necessary.
• Coordinating cleaning and remedial works.
• Managing the tenancy deposit process and proposed deductions where applicable.
• Checking that outstanding rent and other tenancy matters have been addressed.
• Preparing the property for re-letting where required.

Our aim is simple: to protect your investment, look after your property and provide your tenants with a professional and responsive service.

Additional charges may apply for certain services, inspections, certificates, specialist contractors, major works and other third-party costs. Any applicable charges will be explained in advance wherever reasonably possible.

Our full Landlord Fee Schedule can be found here – View schedule