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Tenant fee guide

Tenant Fee Schedule

Orange Square Estates Limited is committed to providing clear and transparent information about the payments that may apply when renting a property through us.

In accordance with the Tenant Fees Act 2019, as amended by subsequent legislation, only permitted payments may be charged to tenants in connection with a tenancy in England. Our fees and charges are set out below.

Before the Tenancy

Holding Deposit

A refundable holding deposit of no more than one week’s rent may be required to reserve a property while the tenancy application is considered.

The holding deposit may be refunded where:

  • The tenancy agreement is entered into within the agreed deadline.
  • The landlord decides not to proceed with the tenancy.
  • The landlord or agent imposes a requirement that is prohibited by law or acts unreasonably, making it unreasonable to expect the tenant to proceed.

The holding deposit may be retained where:

  • The applicant provides false or misleading information which is relevant to the landlord’s decision to let the property.
  • The applicant fails a Right to Rent check, where the outcome was not known when the holding deposit was accepted.
  • The applicant decides not to proceed with the proposed tenancy.
  • The applicant fails to take reasonable steps to enter into the tenancy agreement, such as providing information reasonably requested to progress the application.

Tenancy Deposit

A refundable tenancy deposit may be required.

  • Where the annual rent is less than £50,000, the deposit will not exceed five weeks’ rent.
  • Where the annual rent is £50,000 or more but does not exceed £100,000, the deposit will not exceed six weeks’ rent.

Where a deposit is taken, it will be protected in accordance with the applicable tenancy deposit legislation and, where applicable, through the Deposit Protection Service (DPS).

During the Tenancy

Only permitted payments may be charged during a tenancy.

Changes to the Tenancy

Where a tenant requests a change to the tenancy agreement, such as adding or removing a tenant, a charge of up to £50 may apply.

Where the reasonable costs of the change exceed £50, a higher charge may apply where permitted by law and supported by appropriate evidence.

Late Payment of Rent

Where rent remains unpaid for 14 days or more, interest may be charged at a maximum rate of 3% above the Bank of England base rate.

Any applicable charge will be calculated on the rent that remains outstanding and will be subject to the terms of the tenancy agreement.

Lost Keys, Security Devices or Fobs

Where a key, security device or fob is lost, the tenant may be charged the reasonable cost of replacement.

Any charge must be supported by written evidence of the reasonable costs incurred.

Ending a Tenancy Early

Where a tenant requests to end a tenancy early, a payment may be required to cover the landlord’s reasonable loss and costs, subject to the terms of the tenancy and applicable legislation.

Any amount charged will not exceed the landlord’s permitted loss arising from the early termination.

No Hidden Fees

Other than the permitted payments set out above, Orange Square Estates Limited does not charge administration, referencing or other prohibited fees to tenants.

All applicable payments and charges will be clearly explained to you before you enter into a tenancy agreement.

For further information about permitted tenant payments, please refer to the latest https://www.gov.uk/guidance/tenant-fees-act-2019-guidance-for-tenants

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